GSTC Volunteer System Survey Results

1. How long have you volunteered with Girl Scouts - Totem Council?
 Response PercentResponse Total
  Less than 1 year
13.2%89
  1-2 years
15.1%102
  3-5 years
34.3%231
  6-9 years
16%108
  10 years or more
21.4%144
Total Respondents  674
(skipped this question)  0
2. Which volunteer position(s) have you held?
 Response PercentResponse Total
 Troop Leader
72.7%490
 Assistant Leader
43.2%291
 Service Unit Manager
17.1%115
 Registrar
7%47
 Trainer
12.3%83
 Other (please specify)
49.4%333
Total Respondents  674
(skipped this question)  0
3. Please select your age range:
 Response PercentResponse Total
  18-24
1.5%10
  25-35
17.5%118
  36-45
49.1%331
  46-55
26.3%177
  56-65
4.7%32
  66 or above
0.9%6
Total Respondents  674
(skipped this question)  0
4. Who recruited you to volunteer with Girl Scouts?
 Response PercentResponse Total
  A volunteer
19.6%130
  A staff person
4.4%29
  A friend
11.1%74
  My daughter
11.7%78
  No one, I decided to volunteer on my own
42.5%282
  Other (please specify)
10.7%71
Total Respondents  664
(skipped this question)  10
5. Please rate what influenced your decision to become a Girl Scout volunteer.
1=Most Influential2345=Least InfluentialN/AResponse Average
The ability to help girls grow and develop
46% (294)32% (204)15% (96)4% (29)2% (13)1% (9)1.84
Developing my leadership and professional skills
5% (32)16% (100)23% (146)22% (142)29% (182)5% (30)3.57
My past experience with Girl Scouting
36% (226)15% (95)11% (71)8% (48)10% (65)20% (128)2.27
My daughter wanted to be in a troop
55% (355)16% (101)9% (56)4% (25)3% (17)14% (89)1.64
I was asked to volunteer
17% (105)19% (120)15% (94)8% (52)13% (82)28% (174)2.75
Total Respondents  664
(skipped this question)  10
6. If something else influenced your decision to become a volunteer, please share. Please note that the survey results do not include responses to open-ended questions. A summary of these responses will be included in the final report released in July.
 Total Respondents  
139
(skipped this question)  535
7. During the recruitment process were a variety of volunteer opportunities discussed with you?
 Response PercentResponse Total
  Yes
33.5%217
  No
66.5%430
Total Respondents  647
(skipped this question)  27
8. As part of the screening process, I completed an application.
 Response PercentResponse Total
  Yes
82.3%527
  No
17.7%113
Total Respondents  640
(skipped this question)  34
9. As part of the screening process, I was interviewed by a volunteer/staff.
 Response PercentResponse Total
  Yes
67.4%431
  No
32.6%208
Total Respondents  639
(skipped this question)  35
10. During the interview I was asked about: (Indicate all that applied)
YesNoN/AResponse Total
What I would like to do
54% (317)19% (110)27% (160)587
My skills and abilities and how they related to my position of interest
62% (364)13% (79)25% (145)588
My time availability
51% (301)23% (137)25% (148)586
If interested in providing direct service to girls, my experience with girls
57% (337)15% (89)28% (163)589
If interested in providing support to adults, my experience with adults
21% (120)29% (166)51% (296)582
Total Respondents  592
(skipped this question)  82
11. Please rate the following statements:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeResponse Average
The volunteer position I was placed in matched my interests and time availability.
50% (310)37% (231)10% (65)2% (12)1% (5)1.67
The job description and accountabilities for the volunteer position I was placed in were clearly defined.
26% (160)34% (213)24% (149)11% (70)5% (29)2.35
The orientation I received was sufficient, allowing me to begin working immediately.
24% (150)36% (225)22% (136)13% (78)5% (33)2.39
The process from my initial recruitment to my volunteer placement and orientation was completed in a timely manner.
31% (188)38% (230)18% (110)8% (50)5% (32)2.19
Total Respondents  626
(skipped this question)  48
12. During placement, I was asked what support I might need to effectively fulfill my volunteer role.
 Response PercentResponse Total
  Yes
44.3%274
  No
55.7%344
Total Respondents  618
(skipped this question)  56
13. During placement, I was told about the volunteer and staff support available to assist me in my position.
 Response PercentResponse Total
  Yes
69.8%433
  No
30.2%187
Total Respondents  620
(skipped this question)  54
14. During placement, I was told about the required training courses for my position.
 Response PercentResponse Total
  Yes
79.4%497
  No
13.6%85
  Not applicable
7%44
Total Respondents  626
(skipped this question)  48
15. Please check the names of the courses that have been offered to you and/or that you have completed:
OfferedCompletedN/ARespondent Total
Fundamentals of Girl Scouts
34% (208)81% (492)8% (50)604
Troop/Group Leadership
36% (213)77% (456)9% (52)590
Girls 11 to 13 and Beyond
31% (132)28% (118)50% (210)421
Intro to Outdoor Education
41% (229)68% (379)11% (63)560
Troop Camp Training
45% (247)60% (332)11% (62)549
Total Respondents  620
(skipped this question)  54
16. If there are other training courses you have taken from Girl Scouts please list them here. Please note that the survey results do not include responses to open-ended questions. A summary of these responses will be included in the final report released in July.
 Total Respondents  
304
(skipped this question)  370
17. Please rate your satisfaction level with the following courses:
1=Very Satisfied2=Fairly Satisfied3=Not Very Satisfied4=Not at all SatisfiedN/AResponse Average
Fundamentals of Girl Scouts
25% (150)44% (264)12% (74)3% (19)15% (90)1.93
Troop/Group Leadership
27% (158)40% (232)11% (63)2% (13)19% (112)1.85
Girls 11 to 13 and Beyond
7% (33)13% (61)6% (26)1% (5)73% (345)2.02
Intro to Outdoor Education
26% (146)39% (217)5% (30)1% (8)28% (155)1.75
Troop Camp Training
36% (197)23% (122)3% (17)1% (8)36% (197)1.52
Other
27% (93)23% (80)5% (16)1% (5)44% (151)1.65
Total Respondents  610
(skipped this question)  64
18. What other subjects would you like training on? Please note that the survey results do not include responses to open-ended questions. A summary of these responses will be included in the final report released in July.
 Total Respondents  
144
(skipped this question)  530
19. Please rate the following statements:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeN/AResponse Average
During my first year the training I was provided allowed me to work effectively and comfortably.
19% (116)42% (260)17% (103)9% (55)4% (22)9% (57)2.29
Training courses are offered that enhance my professional development.
17% (101)30% (185)28% (168)9% (54)3% (20)13% (81)2.45
I was able to take training at a time convenient to me.
18% (113)37% (228)17% (104)13% (81)7% (40)8% (49)2.48
I was able to take training in a location convenient to me.
16% (97)36% (220)17% (107)14% (88)8% (52)8% (50)2.61
Total Respondents  617
(skipped this question)  57
20. Please rate the following statements:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeResponse Average
I know who to contact if I have a question about Girl Scouts or my position.
61% (373)31% (190)5% (28)3% (18)1% (7)1.53
I feel that questions and requests for support are welcome.
53% (323)34% (208)8% (47)4% (26)1% (6)1.66
Total Respondents  618
(skipped this question)  56
21. When I have needed support or had a question, I usually receive a response/answer within:
 Response PercentResponse Total
  24 hours
50%307
  Within 1 week
31.9%196
  Within 2 weeks
1.1%7
  I had to follow-up
4.6%28
  Not applicable (I haven't needed support)
6.4%39
  Other (please specify)
6%37
Total Respondents  614
(skipped this question)  60
22. As a new volunteer, a mentor/coach was assigned to me.
 Response PercentResponse Total
  Yes
16.2%100
  No
66.2%410
  Not applicable
17.6%109
Total Respondents  619
(skipped this question)  55
23. Please rate the following statement:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeN/AResponse Average
Overall, I am satisfied with the support I receive from my mentor/coach.
11% (61)6% (33)7% (39)2% (11)3% (16)72% (420)2.30
Overall, I am satisfied with the support I receive from my service unit.
34% (201)34% (206)14% (86)6% (34)3% (16)10% (57)2.00
Overall, I am satisfied with the support I receive from Council staff.
32% (192)36% (213)16% (96)5% (31)3% (17)8% (50)2.03
Total Respondents  602
(skipped this question)  72
24. I am encouraged to: (Check all that apply)
 Response PercentResponse Total
 Use my talents creatively
77.6%461
 Offer ideas and suggestions
81%481
 Become involved in planning and policy issues
65.8%391
 Develop my talents
51.3%305
 Accept more challenging positions as knowledge and skills increase
56.4%335
 Seek new assignments to avoid burnout
33.3%198
 None of the above
9.6%57
 Other (please specify)
2.7%16
Total Respondents  594
(skipped this question)  80
25. Please check if you have been offered and/or completed a volunteer performance assessment:
OfferedCompletedN/ARespondent Total
At the completion of a special project
11% (55)19% (95)78% (388)499
Annually
22% (117)38% (207)55% (299)540
Total Respondents  558
(skipped this question)  116
26. Please rate the following statements:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeN/AResponse Average
I received effective feedback during the volunteer performance appraisal process.
6% (33)13% (72)11% (66)8% (47)6% (34)56% (323)2.91
Total Respondents  575
(skipped this question)  99
27. I had an opportunity to give feedback during my review.
 Response PercentResponse Total
  Yes
21.9%129
  No
4.9%29
  Not applicable, I didn't have a review.
73.2%431
Total Respondents  589
(skipped this question)  85
28. Did Girl Scouts follow-up on your feedback?
 Response PercentResponse Total
  Yes
10.1%58
  No
16.1%92
  Not applicable, I didn't provide feedback.
73.8%423
Total Respondents  573
(skipped this question)  101
29. Please rate the following statements:
1=Strongly Agree2=Agree3=Neutral4=Disagree5=Strongly DisagreeResponse Average
I feel staff and volunteers appreciate my volunteer work.
43% (261)38% (230)17% (105)2% (10)1% (6)1.81
Total Respondents  611
(skipped this question)  63
30. How often are you recognized for your performance by other volunteers or staff?
 Response PercentResponse Total
  Always
9.5%57
  Frequently
32.5%196
  Occassionaly
45.9%277
  Never
12.1%73
Total Respondents  603
(skipped this question)  72
31. What kind of recognition is most meaningful to you? Please note that the survey results do not include responses to open-ended questions. A summary of these responses will be included in the final report released in July.
 Total Respondents  
402
(skipped this question)  272
32. Tell us how we're doing with each step of the volunteer system.
1=Excellent2=Good3=Average4=Poor 5=UnacceptableResponse Average
Recruitment
5% (29)40% (211)40% (215)12% (65)2% (12)2.66
Screening & Placement
9% (49)44% (230)35% (185)9% (47)2% (11)2.50
Training & Professional Development
19% (100)47% (252)26% (142)7% (38)1% (6)2.25
Support & Supervision
19% (102)38% (209)30% (165)10% (56)2% (13)2.39
Performance Review
4% (19)21% (104)40% (194)29% (141)6% (29)3.12
Recognition
14% (77)39% (210)33% (178)11% (58)3% (15)2.49
Total Respondents  560
(skipped this question)  114
33. Please share any suggestions you have on how we could improve the volunteer system.
 Response PercentResponse Total
  Recruitment:
50.7%108
  Screening & Placement:
35.2%75
  Training & Professional Development:
60.6%129
  Support & Supervision:
46%98
  Performance Review:
41.8%89
  Recognition:
38%81
Total Respondents  213
(skipped this question)  461
34. Do you plan to continue to volunteer next year?
 Response PercentResponse Total
  Yes
78.2%476
  I don't know
16.9%103
  No
4.9%30
Total Respondents  609
(skipped this question)  65
35. If you answered "I don't know" or "no", please share your thoughts on what we could do that would make you want to continue volunteering. Please note that the survey results do not include responses to open-ended questions. A summary of these responses will be included in the final report released in July.
 Total Respondents  
139
(skipped this question)  535
36. Please identify the county where you volunteer.
 Response PercentResponse Total
  Clallam
1.8%11
  Island
1.8%11
  Jefferson
0.3%2
  King
57.9%358
  Kitsap
10.2%63
  N. Mason
1%6
  San Juan
0.2%1
  Skagit
1.9%12
  Snohomish
18.3%113
  Whatcom
6.6%41
Total Respondents  618
(skipped this question)  56
37. Please share your home zip code. Please note that the survey results do not include responses to open-ended questions. A summary of respondents' zip codes will be included in the final report released in July.
 Total Respondents  
616
(skipped this question)  58
38. Please let us know if you would like to receive updates and/or participate in focus groups by checking the boxes below. Be sure to provide your name and e-mail address where indicated so we can contact you.
 Response PercentResponse Total
 Yes, I am willing to participate in a focus group, please contact me via e-mail.
58.1%133
 Yes, I would like to receive a summary report of this survey via e-mail.
69.4%159
 Yes, I would like to receive e-mail updates on the Volunteer System project.
51.1%117
 Please share your name and e-mail address so we can contact you or can follow-up.
91.3%209
Total Respondents  229
(skipped this question)  445